Service & Support Agent

A day in the life

• The dedicated and dynamic Service & Support Team comprises a lead, several engineers, and an agent.
• Facing a hiccup at one of our clients' sites? It's your time to shine. You are our 'after-sales service.'
• You'll respond to inquiries, tackle issues, and handle to-dos and tickets from the office, from home, and occasionally on-site at the customer's location. It's wonderfully flexible and efficient. Our internal team tools make it easy for you to collaborate effectively remotely, share information, or look up details. We serve our clients through our online service portal.
• Together, you will manage and optimise our in-house AV and IT systems. There's room for your own ideas and initiative.
• You'll maintain strong connections with all major AV manufacturers.
• You'll oversee the work of AV/IT engineers, contribute to the knowledge base, and provide product guidance to customers.
• No one knows everything about everything. Whitemilk places great importance on personal development, training, and knowledge sharing. Continuous learning is, therefore, a standard part of your daily agenda.

The HR wishlist

• You demonstrate flexibility in organising your work, efficiently handling your tasks regardless of time or place. Your approach is structured, task-oriented, solution-driven, and results-focused.
• You understand our customers' needs and are both proactive and responsive in your interactions with them.
• You possess strong communication skills, always remaining friendly while also being assertive. You can effortlessly switch between English, French, and Dutch.
• You have an analytical mind.
• You are self-critical and constantly strive for the highest quality.
• The secret ingredient is the team, and you're eager to make it even stronger.
• Experience in service & support is not required, but a basic understanding and, in any case, a keen interest in AV and IT are essential.

What we offer

At Whitemilk, you'll be part of an environment filled with high-tech innovations, but the most important element is our team.

Three key features:

1. An excellent reputation and a clear vision.
2. There's always room for new ideas and proposals.
3. With us, you can grow... alongside us. To ensure our dynamic growth continues, we invest in our team through both internal and external training.

Of course, we provide everything you need to excel in your job.

About us

For thirty years, Whitemilk has been the reference in innovative and complex audiovisual projects. We blend experience with fresh talent, translating the most advanced techniques into achievable, integrated, and groundbreaking solutions for auditoriums, boardrooms, classrooms, reception areas, medical environments, events, and more.

From our locations in Ronse, Kluisbergen and Gent, we serve clients across Belgium and beyond.